It's all in the details...

But my details are not detailed enough. A user was using the Detail command and the detail showed up with items missing. Nothing we tried worked. I asked a user who had the problem previously and he reminded me of the fix. It was service pack 2 to the rescue. We checked which version the user was running (AMVER at the command line), and when we saw he was still at SP1a, we upgraded to SP2 and tada, the details of his life shown through. WE are back.